On our website, we prioritize the privacy and security of your personal information. When you make a purchase, we collect details such as your name, email address, credit card information, address, phone number, and password. Rest assured, this information is used solely for order processing, keeping you updated on your purchases, and personalizing your shopping experience. Your data is safeguarded using advanced encryption techniques and firewall technology on our secure servers.

You may occasionally receive notifications about our latest offers, promotions, specials, and new additions to However, if you prefer not to receive these updates, you can easily unsubscribe by following the instructions in any email you receive from us.

Contests and prize drawings are another way for you to engage with us. If you participate, we will require your name, email address, and mailing address. In the event that you win, we will notify you by email and send the prize to the address you provided. By entering these contests or drawings, you also become a part of our newsletter list, receiving notifications about promotions and new additions. Of course, you have the option to unsubscribe from this list at any time.

To personalize your shopping experience further and allow you to retrieve your shopping cart easily, we use “cookies” that track your current session.

Privacy on Other Websites

Please be aware that other websites accessible through our site have their own privacy policies and data collection practices. We recommend reviewing each site’s privacy policy to understand how your information will be handled. Our Store cannot be held responsible for the actions of third-party websites.

Order Acceptance Policy

When you receive an electronic or other form of order confirmation, it does not necessarily mean we have accepted your order. We reserve the right to accept or decline your order for any reason, or to provide a quantity less than what you ordered, even after receiving your order.

Credit Cards

For your convenience, we accept Visa, MasterCard, and American Express without any surcharges. To ensure a smooth transaction, please provide your exact billing address and telephone number as registered with your credit card bank. Any incorrect information may cause delays in processing your order. Rest assured that your credit card will be billed immediately.

Shipping Policy

Orders are processed and shipped in the order they are received, except when a specific day is specified. Please note that we do not process or ship orders on Saturdays and Sundays. Our Standard Shipping days are from Monday through Thursday.

We highly recommend ordering in a timely fashion to avoid potential delays caused by shipping or product availability. As soon as your shipment leaves our facility, you will receive a tracking number to keep you informed.

Out-of-Stock Products

In some cases, a product may not be in stock as indicated by our automated inventory system. We will ship your order if at least 75% of the retail value of the shipment is available. If there is any issue with your shipment, we will attempt to contact you. However, if we do not hear from you before 3 pm on the day of shipment, we will make a judgment call on whether to ship the order or not.

Multiple Product Orders

When you place orders from multiple categories, they will be shipped separately. Each category, such as Marine Life, Live Rock, and Equipment and Supplies, will be shipped using different shipping methods. If you place multiple orders within the same category, we will do our best to combine them, although this may not always be possible.


For orders to be delivered to addresses within Florida and North Carolina, applicable sales tax will be automatically charged and withheld. For orders shipped to other states, you are responsible for all sales taxes or other taxes.


Due to the nature of the live animals we sell, we cannot accept returns for any reason. If any livestock, unfortunately, dies during the guarantee period, please follow our Guarantee Request procedure. For defective Equipment and Supplies merchandise, please contact us or the manufacturer directly.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or misinformation from our suppliers, Our Store reserves the right to refuse or cancel any orders placed for the product at the incorrect price. This includes orders that have been confirmed and charged to your credit card. If your order is canceled due to an incorrect price, we will issue a credit to your credit card account for the amount of the incorrect price.


This site may contain links to third-party sites on the Internet that are operated and owned by others. Please understand that we are not responsible for the operation or content of any such site.

Copyright and Trademark Notice

All materials on this site, including text, site design, logos, graphics, icons, and images, are the sole property of unless otherwise specified. These materials are protected by copyright laws, and you may use them solely for shopping on our site or placing an order. Any other use, including copying, reproducing, modifying, republishing, uploading, posting, transmitting, or distributing, requires our prior written permission. Unauthorized use may violate copyright, trademark, and other applicable laws, leading to potential criminal or civil penalties.

Other Conditions

These Conditions supersede any terms and conditions you include with any purchase order, regardless of whether signs them or not. We reserve the right to make changes to this site and these Conditions at any time.